Customer Service

CUSTOMER SERVICE
 

SHIPPING & DELIVERY

*Orders placed after 5pm EST will be processed the following business day and shipped within 48 hours. Any order placed on Friday after 3pm EST will be processed on the following business day. Next day orders must be placed by 10am EST. We ship via USPS all options are provided via checkout. *We currently do not ship internationally. *MadameSmith.com is not responsible for refused or abandoned shipments. You are liable for any and all duties, taxes, return shipping, and associated fees when you refuse or abandon a shipment from MadameSmith.com. This includes but is not limited to the following reasons:   -Your refusal to pay duties or taxes.   -You provide an invalid address.   -A carrier makes three unsuccessful attempts to deliver a shipment to your home, but cannot because you are away and/or do not pay duties and taxes on the shipment.   -Your refusal of any shipment for any reason. Return Policy Please read the following points before submitting a return to MadameSmith.com. These policies are subject to change without notice. General Returns: We will be happy to issue a store credit or exchange for qualifying returns only (*see limitations & exclusions below) if returned within 7 business days of your ship date and the item is returned in its original and re-sellable condition. *There will be no exchange or store credit made on the sale items. We do not make exceptions to this policy. A 20% re-stocking fee will be charged if any item is returned after 7 days of receipt of the item. No return will be accepted after 30 days of receipt. Exchanges – Shipping Charges: A flat shipping fee of $8.00 will be charged for exchange shipping. The shipping fee will be charged to the same account you used to place the original order. *Return Exclusions:
Returns are not permitted on SALE items Return Limitations: -Items purchased with Coupon/Discount Codes may be returned for store credit OR an exchange, no refunds. Like all returns, the item must be in saleable condition with no signs of wear, with tags still attached.   -Handbags -Store Credit will be permitted as long as there is no sign of wear.   -Sunglasses -Store Credit will be permitted as long as there is no sign of wear. Payment Policies: 
MadameSmith.com accepts Visa, MasterCard, American Express, Discover, and Pay Pal payment options. All payments are processed through our secure PayPal checkout.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS

All items must be returned in their original condition, unused, with tags still intact. 
Return Approval: Returns will not be processed without prior approval. Please email Info@MadameSmith.com to acquire authorization for your return. 
Return Authorization Number (RA#):: When shipping back your return, mark the outside of the package with the RA# that was provided to you. Any package arriving without an RA# on the outside will be refused and sent back. 
Before shipping your merchandise to you, we carefully inspect all items in your order to ensure perfect condition. Therefore, we do not accept returns on merchandise that has been damaged. 
All returns will be processed by MadameSmith.com within 7 business days of receipt.
We are not responsible for lost or damaged items during return shipping. We suggest you use an insured shipping method that can be tracked. Please do not return any sale merchandise, as all sale items are final sale. Any sale items returned to us will be refused and sent back at customer’s expense.

Pricing: MadameSmith.com has the right to refuse or cancel orders for products listed at incorrect prices. If a product is listed at an incorrect price due to an error or supplier pricing error, MadameSmith.com will refuse or cancel any orders placed for that product.

Discounts and Coupon Code Exclusions: From time to time we offer discounts and coupon codes to our customers. In most cases your coupon code is valid for all items contained in an order however there are some exceptions. Promotional codes can not be use to purchase gift certificates.